Privacy Policy

At Celeste Suites, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website and services. By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect personal information that you provide directly to us, such as:

Contact Information: Name, email address, phone number, and mailing address.
Reservation Details: Dates of stay, room preferences, and special requests.
Payment Information: Credit card numbers, billing information, and transaction details.
Account Information: If you create an account, we may collect your login details and preferences.
Communication Data: Messages and feedback submitted via contact forms, emails, or phone calls.

2. How We Use Your Information

The information we collect is used to:

Process and manage your reservations.
Communicate with you regarding your stay or inquiries.
Improve your experience on our website and tailor it to your preferences.
Provide personalized services during your stay, such as special requests.
Process payments and fulfill financial transactions.
Send marketing communications and promotional offers (with your consent).
Comply with legal obligations and protect the rights and safety of our guests, staff, and property.

3. How We Share Your Information

We do not sell, rent, or trade your personal information with third parties. However, we may share your information with:

Service Providers: Trusted partners who help us operate our website, process payments, or provide hotel services.
Legal Authorities: When required by law, to comply with a legal process, or to protect our rights or the safety of others.
Business Transfers: In the event of a merger, sale, or acquisition, your information may be transferred as part of the business transaction./li>

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather statistical data. Cookies allow us to remember your preferences, improve site functionality, and deliver targeted advertisements. You can control cookie settings through your browser, but disabling them may affect your experience on our site.

5. Security of Your Information

We take the security of your personal information seriously. We implement industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

Access the personal information we hold about you.
Correct any inaccurate or incomplete information.
Request Deletion of your personal data, subject to legal obligations.
Opt-Out of marketing communications at any time.

To exercise any of these rights, please contact us at [email protected].

7. Retention of Information

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. After this period, your information will be securely deleted or anonymized.

8. Third-Party Links

Our website may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party services you interact with.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the date of the latest revision will be indicated at the top. We encourage you to review this policy periodically.